Google · Yelp · TripAdvisor · Facebook all in one inbox. 30 reply templates per business. AI assist on every reply. 1-2 star reviews auto-escalate to you, the client, and the sales agent.
Connected via OAuth — no password storage · revoke anytime from your dashboard
Auto-escalated to client + sales agent + manager · respond within 1 hour for best recovery
| Customer | Platform | Rating | Date | Snippet | Status |
|---|---|---|---|---|---|
JR James R. |
⭐⭐ | 05/26/2026 | "Waited 30 minutes past my appointment time..." | 🚨 FLAGGED | |
SM Sarah M. |
YELP | ⭐⭐⭐⭐⭐ | 05/26/2026 | "Absolutely the BEST massage I've ever had! The aromatherapy was..." | Pending |
DK David K. |
⭐⭐⭐⭐⭐ | 05/25/2026 | "Amazing place. Clean, professional, and the staff really cares." | Replied | |
LP Linh P. |
TRIP | ⭐⭐⭐⭐⭐ | 05/25/2026 | "Hidden gem in the area. The deep tissue was exactly what I needed." | Replied |
AK Amanda K. |
YELP | ⭐⭐⭐ | 05/25/2026 | "Service was good but the booking process was confusing online." | Pending |
MO Mohammed O. |
FB | ⭐⭐⭐⭐⭐ | 05/24/2026 | "Brought my wife for our anniversary. Loved every minute." | Replied |
EP Emma P. |
⭐⭐⭐⭐⭐ | 05/24/2026 | "Best massage in town. I drive 45 mins just to come here." | Replied | |
CL Carlos L. |
YELP | ⭐⭐⭐⭐ | 05/24/2026 | "Solid spa experience. Room could use a bit more lighting but very relaxing overall." | Pending |
RT Rachel T. |
⭐⭐⭐⭐⭐ | 05/23/2026 | "Therapist remembered I had a sore shoulder from last visit. Such attention to detail." | Replied | |
SP Sarah P. |
TRIP | ⭐⭐⭐⭐⭐ | 05/23/2026 | "On vacation and tried this place — wish we had one back home!" | Replied |
JK Jessica K. |
FB | ⭐⭐⭐⭐⭐ | 05/22/2026 | "Booked the couples massage package. Worth every penny." | Replied |
TN Tony N. |
⭐⭐⭐⭐ | 05/22/2026 | "Great service. Parking is a bit tight in the back lot though." | Replied |
"Amanda, thank you for the honest feedback! We hear you on the booking flow — our new streamlined system rolls out next week. We'd love to have you back and treat you to a complimentary upgrade. ✨"
"Thank you for your feedback, Amanda. We acknowledge that our online booking flow needs improvement, and our team is actively addressing this. Please reach out directly so we can make this right."
"Hey Amanda! Booking confusion is the WORST 😅 We're literally launching a new booking page this week. As a thank-you, want a complimentary 15-min upgrade on your next visit? DM us!"
Read-only embedded dashboard inside their MakelyOS account · they see their reviews flowing in real-time