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Confidence: —
Lisa Lin · typing visible to Mei
M
陈美 (Mei Chen) 🇨🇳
Glow Beauty Spa · NYC
⭐ PREMIUM GROWTH
📋 Profile
Account ManagerLisa Lin
PlanPremium · $699/mo
Active sinceJan 2024
Language中文 (Mandarin)
Renewalin 12 days
Health score82 / 100
📞 Recent contacts (5)
today · 9:14 am
Asked about photo upload
🤖 MAKO resolved · 2 min · ⭐⭐⭐⭐⭐
yesterday · 3:20 pm
Wanted to upgrade plan
🤝 Handed to Lisa · closed · +$200
3 days ago
Complaint about Instagram post timing
⚠ Escalated · resolved in 47 min
💡 MAKO suggests (based on Mei's history)
Reassure first (her style)
Mei prefers warm acknowledgment before solutions. Start with "我理解 Mei, 谢谢你告诉我们..." (I understand Mei, thanks for letting us know...)
Offer concrete fix
Her issue (photo not uploading) has happened 3× before — workaround: PNG export at 1200px wide instead of JPG.
Bonus offer (Premium tier)
She's eligible for free re-shoot if assets are >6mo old. Mention it as a thank-you.