Workstation›Analytics Command
Cross-Business · Real-Time · Award-Grade

Analytics Command · Single Pane of Truth

Every metric that matters across every business, every employee, every channel. Revenue, retention, customer LTV, NPS, churn risk, cohort analysis, AI-recommended actions. Built for award-grade rigor.

Today Yesterday Last 7 days Last 30 days Last 90 days YTD Custom range
Total MRR
$24.7K
▲ 18% MoM
Active Customers
47
▲ 3 this week
LTV (Avg)
$4,847
▲ $212 vs last mo
Churn Rate (mo)
2.1%
▼ 0.4% improving
NPS Score
71
▲ 8 vs last quarter
CAC Payback
2.4mo
▼ 0.8mo faster

📈 Revenue Trend · 30 Days Daily MRR · all clients · with breakdown by tier

Growth · $4.2K (17%) Premium · $14.4K (58%) VIP · $6.1K (25%)

🏆 Top Performing Clients By LTV · 30 days

1
Serenity Lotus Spa
VIP · Boca Raton · 4yr customer
$9,847
▲ 12%
2
Mindful Wellness Spa
Premium · Pompano Beach · 3yr customer
$8,234
▲ 18%
3
Ocean Breeze Massage
Premium · Miami · 2yr customer
$6,892
▲ 8%
4
Pure Zen Wellness
Premium · Coral Gables · 14mo
$5,124
▲ 22%
5
Bella Vista Spa
Growth · Hollywood · 18mo · upsell
$3,847
▼ 3%

📊 Cohort Retention % retained by signup month

CohortM0M1M2M3M4M5M6
Nov 2025100989488868482
Dec 20251009692908886—
Jan 202610099969492——
Feb 2026100979593———
Mar 20261009894————
Apr 202610099—————
May 2026100——————
Best retention: Jan 2026 · 92% at M5 · cohort received new onboarding flow

🔥 Activity Heatmap Posts published · 24h × 7d

Mon 12amMon 12pmSat 12amSun 12pm
Peak activity: Wed-Fri · 11am-2pm · weekend mornings underused (opportunity)

🧠 AI Insights · Top 5

💡Bella Vista Spa is your highest upsell candidate · 18 months on Growth · 4.8★ reviews · ready for Premium tier. Estimated value: +$300/mo.
⚠Tropical Touch Spa at-risk · review velocity dropped 40% in last 14 days · 1 unresolved 2★. Suggest concierge call this week.
🎯Sunday 6am-9am is your least monetized window · only 2 spas post weekend mornings. Auto-schedule 10 posts there for next week.
🚀3 prospects in Universal Search have lead score >85 and missing 2+ listings. Sales should contact this week. Expected: 2 sign-ups @ $399/mo = +$798 MRR.
📈Premium tier customers have 3.2× higher review velocity than Basic. Stronger evidence for Basic → Growth upgrade campaign.

🪣 Sales Funnel Last 30 days

Leads1,247
Qualified389
Demoed87
Negotiating34
Closed12
Conversion rate: 1.0% lead-to-close
Best drop-off: Demo → Negotiating (39%) · improve demo flow
Avg close cycle: 18 days

📏 vs Industry Benchmarks

Reply rate (reviews)
94%
67%
+27%
Customer NPS
71
42
+29
Churn rate (mo)
2.1%
5.8%
-3.7
CAC payback
2.4mo
6.5mo
-4.1mo
Avg post engagement
4.2%
2.1%
+2.1%
SLA on-time
93%
81%
+12%

🚨 Churn Risk Watchlist

!
Tropical Touch Spa
2★ unresolved · login dropped 60%
82%
HIGH
!
Duval Wine Bistro
No posts 14d · paused subscription
61%
MED
!
Tranquility Massage
3 missed payments · payment retry
54%
MED
MakelyOS · Analytics Command Center · v1 · 05/26/2026 · Cross-business · Award-grade · Real-time
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